FAQ

  • What is the main focus of Hyundai Glovis?
    Through differentiated and value-added logistics & trading services, we pursue sustainable growth by maximizing efficiencies of the customer’s value chain.
  • What are 'Core Values' of Hyundai Glovis?
    All employee pursues the 5 core values for their behavior and decision making process to realize future vision based on the ‘Success DNA’ that Hyundai & Kia motor groups has.
    1) Customer: We promote a customer-driven corporate culture by providing the best quality and impeccable service with all value centered on our customers.
    2) Challenge: We refuse to be complacent, embrace every opportunity for greater challenge, and are confident in achieving our goals with unwavering passion and ingenious thinking.
    3) Collaboration: We create synergy through a sense of togetherness that is fostered by mutual communication and cooperation within the company and with our business partners.
    4) People: We believe the future of our organization lies in the hearts and capabilities of individual members, and will help them develop their potential by creating a corporate culture that respects talent.
    5) Globality: We respect the diversity of cultures and customs, aspire to be the world’s best at what we do, and strive to become a respected global corporate citizen.

Information on collecting and utilizing personal information

Hyundai Glovis understands that your privacy is important to you.
Hyundai Glovis is strongly committed to protecting your privacy and the personal information that you may provide as you access and use the materials on Hyundai Glovis.net (the "Site"). In this written privacy policy, Hyundai Glovis describes the scope and breadth of our commitment to privacy.

A. Range of Personal Information and Method for Collection
B. Purpose of the Collection of Personal Information
C. Sharing/Disclosure of Personal Information to Third Parties
D. Provision of Information to a Third Party
E. Period of Retention and Use of Personal information
F. Procedure for Deleting Personal Information
G. Commissioned Processing of Personal Information
H. Staff Members in charge of the Protection of Personal Information

A. Range of Personal Informatioin and Method for Collection
In order to provide our full range of services, we may collect the following types of information from our users through this site.

• Request: Name, E-mail Address, Phone Number
• Job Opportunities: Name, E-mail Address, Phone Number

We also provide users the opportunity to opt in and out of providing personal information both during registration on the site or in response to specific requests. Once a user selects to opt-in, it will be considered that he/she chooses to allow the site to collect their information.

B. Purpose of the Collection of Personal Information
Hyundai Glovis only processes personal information for the purposes described below.

Customer Support To make sure all our customers are getting heard and getting what they need, Hyundai Glovis monitors customers’ requests and comments through online customer service.
Personal information that is collected will be used to answer customers’ inquiries.
Recruitment Hyundai Glovis collects personal information for recruiting our workforce.

C. Sharing/Disclosure of Personal Information to Third Parties
Based on our privacy policy, we do not share any personal information to a third party. However, Hyundai Glovis may share personal information outside of the company in the following limited circumstances:
• We have your consent. We require opt-in consent for the sharing of any sensitive personal information.
• We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request or (b) enforce applicable Terms of Service, including investigation of potential violations.

D. Provision of Information to a Third Party
Hyundai Glovis does not transfer any information collected on this Site without the consent of the user. In cases where any transfers may be needed, it will take place under the circumstance where the user is informed of the specific information that is to be transferred and with the user’s approval.

E. Period of Retention and Use of Personal information
Once the information is collected and used for the desired purpose, information will be deleted without any delay. However, certain information will be saved for a certain amount of time and reason as stated below.

• Information holding for in-house purposes:

1. Personal Information for Request - Purpose for holding: To prevent confusion in service uses Holding Period: 1 year
2. Personal Information for Job Opportunities - Purpose for holding: To prevent confusion in service uses Holding Period: 1 year

F. Procedure for Deleting Personal Information
Once the information is collected and used for the desired purpose, information will be deleted without any delay.
The elimination procedure is as below.

1. Deletion Procedure - After the goal is realized, personal information of the user is subject to deletion under the privacy policy and other legal regulations to preserve information. Information may not be used for any other purposes that are not specified in the company’s privacy policy.
2. Deletion Method - Personal information printed on paper will be abolished by pulverization or by fire. Any electronic data will be deleted through technical processes so that they cannot be viewed in any way.

G. Commissioned Processing of Personal Information
You may access, correct, update, and/or delete any personally-identifiable information that you submit to this Site. To do so, please either follow instructions on the page of the Site on which you have provided such information or subscribed or registered or contact us. For requests for a correction on personal information, we will not allow any access to the information before the correction is made. Requests for a deletion of any personal information will take place under our policy in holding certain information for certain purposes (provision F) and this information will not be accessible or able to be viewed.

H. Staff Members in charge of the Protection of Personal Information
Hyundai Glovis regularly reviews its compliance with this Policy. Please feel free to direct any questions or concerns regarding this Policy or Hyundai Glovis's treatment of personal information by contacting us through this web site or by writing to us at the following contact information.

Personal information on Request
• Name: Anirudh MOHAN
• Phone Number: +49-69-85-09-28-628
• E-mail: a.mohan@glovis.eu

Personal information on Job Opportunities
• Name: Mi-Mi SEONG
• Phone Number: +49-69-85-09-28-612
• E-mail: mmseong@glovis.eu

We will cooperate with the appropriate regulatory authorities to resolve any complaints regarding privacy of personal Information.

Date of announcement: September 2012
Date of enforcement: September 2012

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